Travel agents and booking agents are two distinct entities that provide different services to travelers. A travel agent is a professional who specializes in helping customers plan and book their trips. They manage all aspects of the booking process, from initial contact to receiving payments and closing reservations. Travel agents can save customers money, but the benefits of booking with a travel agency go much further.
They can also offer high-value travel through OTAs because they have the expertise to advocate for clients when things go wrong. In addition, travel consultants have emerged to meet the needs of those seeking experiential travel. Online sites now dominate the market for airline ticket and hotel packages, but consultants offer a personal touch. They are advocates who create a conversation, map logistics and offer authentic experiences to their customers. Consultants usually work directly with destination management companies (DMC) abroad in the respective countries.
In the past, there was an expectation that travel agencies would disappear with the growth of the Internet. It's easy to book flights online, as is searching for hotel deals, but travel agents have access to deals we may never see. Not all trips need to be planned through a travel agent, but if you prefer not to worry about the details, it may be worth using a travel agency. This is in contrast to online booking, which generally doesn't involve any type of additional transaction fee. At a time when you can buy almost anything online, many thought that travel agencies would soon disappear. Different studies show that modern travelers are spending more and more time online to plan their vacations.
This travel agency can make arrangements anywhere, from high-end cruise lines to making sure you get the most elegant stays at a resort with the best service. Hotels are eager to please travel agents and will always try to do things right for those guests. If you're going to a common destination where the options are overwhelming, such as Hawaii or Paris, the travel agency will know exactly where to send you and who to work with. Travel agencies can access behind-the-scenes airline systems that show them the last seats sold and even lower fares than what the public can see. There's one more reason why booking online can save you money compared to a travel agency, and that's because of low-cost providers.
Therefore, regardless of whether or not customers have to pay a pre-booking fee to the agent, they will continue to pay the same total price for the tour. When a travel agency books your plans, you may find it more difficult to make changes along the way if you so choose. While you might not notice any difference in service with airlines, you generally only earn frequent flyer miles when you book directly. And while there's probably a good travel agency with an office near you, let's take a look at some of the top travel agencies in the U. S.
Department of State below and its various specialties. American Express Travel has several different branches, such as the luxurious Fine Hotels + Resorts program and its Global Business Travel program.